FSCS in-default register

Opal Mortgage Life & Pensions Ltd

Declared in default15 April 2020FRN 139044

What this means for you

Because Opal Mortgage Life & Pensions Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Opal Mortgage Life & Pensions Ltd (FRN 139044) was declared in default by the Financial Services Compensation Scheme on 15 April 2020. The firm provided endowment insurance products to customers. Former customers of the firm who held eligible endowment policies may be entitled to compensation of up to 90 per cent of their claim with no upper limit under FSCS protection.

Products this firm wrote

Endowments

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.