Charterhouse (Chester) Ltd, trading as Charthouse Asset Management
What this means for you
Because Charterhouse (Chester) Ltd, trading as Charthouse Asset Management has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Charterhouse (Chester) Ltd, trading as Charthouse Asset Management (FRN 191421), has been declared in default by the Financial Services Compensation Scheme as of 12 November 2024. The firm provided pension advisory services, pension transfer advice, and self-invested personal pension (SIPP) administration to its clients. Former customers who held investments through the firm may be entitled to FSCS compensation of up to £85,000 per person, subject to the scheme's standard terms and eligibility criteria.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.